Other information sources on eAccessibility and eInclusion in relation to online services
- Aichholzer, G., Spitzenberger, M. (2005):
E-Government in Österreich: Entwicklungsstand, Nutzung und Modellprojekte
www-97.oeaw.ac.at/cgi-usr/ita/italit.pl?proj=a43&cmd=get&opt=count
- Anderson, R. (2001): “Social services, quality and
the user – a European review of the development of indicators and
standards”, paper presented at the conference “Shaping the future of social
services”, Barcelona 5-7 June.
www.socialeurope.com/pdfs/robert_anderson.pdf
- Bundeskanzleramt Österreich (2006): Behörden im Netz
- Das österreichische E-Government ABC
www.cio.gv.at/egovernment/umbrella/
- Cho, V., Cheung, I. (2003): "A study of on-line legal
service adoption in Hong Kong", paper presented at the 9th conference of the
Academy Of Business & Administrative Sciences, Vancouver, June 24-26.
- Commission of the European Communities (2003):
Communication from the Commission to the Council, the European Parliament,
the European and Social Committee and the Committee of the Regions – The
Role of eGovernment for Europes Future
europa.eu.int/eur-lex/en/com/cnc/2003/com2003_0567en01.pdf
- Cullen, K., Milicevic, I,, Wynne, R. (2003):
Benchmarking Social Inclusion in the Information Society in Europe and the
US. SIBIS Topic Report No.6: Social Inclusion
Can be downloaded from www.empirica.biz/sibis/publications/reports.htm
- Davis, F.D. (1989): "Perceived usefulness, perceived
ease of use, and user acceptance of information technology," MIS Quarterly
(13:3).
www.cba.hawaii.edu/chismar/ITM704/Davis-TAM1989.pdf
- Ennis Information Age Services (2004): Governments
Websites Report
www.eias.ie/resources_articles.php
- European Commission (2001): ‘e-Inclusion: The
Information Society's Potential for Social Inclusion in Europe [with the
support of the High Level Group "Employment and Social Dimension of the
Information Society" (ESDIS)]’, Brussels: European Commission.
europa.eu.int/comm/employment_social/knowledge_society/eincl_en.pdf
- European Commission (2003): The European e-Business
Report 2002/2003
www.ebusiness-watch.org/marketwatch/resources/SynthRep_2002-03.pdf
- F. Mäyrä, A. Soronen, I. Koskinen, K. Kuusela, J.
Mikkonen, J. Vanhala, & M. Zakrzewski, and the Agora Center, University of
Jyväskylä (2006): Probing a Proactive Home: Challenges in Research and
Design
www.humantechnology.jyu.fi/articles/volume2/2006/mayra-et-al.pdf
- Haddon, Leslie, Silverstone, Roger (2000):
Information and Communications Technology in Everyday Life: Individual and
Social Dimension. In: Ken Ducatel et.. al. (Ed.): The Information Soceity in
Europe. Lanham, Boulder, New York, Oxford.
- Institute for Prospective Technological Studies
(2006): User Needs in ICT Research for Independent Living, with a Focus on
Health Aspects, Report on a Joint DG JRC/IPTSDG, INFSO Workshop held in
Brussels, Nov 24th and 25th, 2005, Draft Workshop Report
ec.europa.eu/information_society/activities/health/docs/events/indep-living-nov2005/24-25nov-report-final-draft-june2006.pdf
- Kubitschke, L.;. Stroetmann, V. N;. Hüsing, T,
Stroetmann, K.A. (2002): Older People and Information Society Technology:
Results from the European SeniorWatch Survey. published in: British Computer
Society (2002): ICAT – International Conference on Assitive Technology,
24-25 April 2002, Pride Park Stadium, Derby; ISBN 1-902505-47-6
www.empirica.biz/swa/download/presentations/SWA_Telemed2002.pdf
- Millard, Jeremy (2003): ePublic services in Europe:
past, present and future Research findings and new challenges, FINAL PAPER ,
September 2003.
beep.jepponet.dk/Search/ShowDocument.asp?FocusAnalysisDocumentID=18
- Millard, Jeremy et. al. (2004): Reorganisation of
government back-offices for better electronic public services – European
good practices
egov.alentejodigital.pt/Reorganisation_of_Government_Back_Offices_Vol_2.pdf
- Mori (2002): “Measuring & Understanding Customer
Satisfaction. A MORI Review for the Office of Public Services Reform” ,
London: The Prime Minister’s Office of Public Services Reform.
www.number-10.gov.uk/files/pdf/MeasuringCustomerSatisfaction.PDF
- O’Donnell, Susan, McQuillan, Helen, Malina, Anna
(2003): eInclusion: expanding the Information Society in Ireland
www.isc.ie/downloads/einclusion.pdf
- Overheid.nl: Overheid.nl Monitor
advies.overheid.nl/monitor/
- Precedent (2006): Report into Key Government Websites
www.precedent.co.uk/research-reports
- SeniorWatch (2002): Older people and Information
Society Technology - A comparative Analysis of the Current Situation and
Future Trends
www.seniorwatch.de/reports/D51_final.pdf
- Society of Information Technology Management (2006):
Better Connected 2006
www.socitm.gov.uk/Public/insight/publications/Better+connected+2006.htm
- Steg, H., Strese, H., Loroff, C., Hull, J., Schmidt,
S. (2006): Europe Is Facing a Demographic Challenge Ambient Assisted Living
Offers Solutions, Status: Final
www.aal169.org/Published/Final%20Version.pdf
- Stroetmann, Veli N., Hüsing, Tobias, Kubitschke, Lutz,
Stroetmann, Karl A. (2002): Attitudes, expectations and needs of older
people for telehealth: results from the European SeniorWatch survey
www.empirica.biz/swa/download/presentations/SWA_Telemed2002.pdf
- UK Cabinet Office (2006): eAccessibility of public
sector services in the European Union.London 2006.
www.cabinetoffice.gov.uk/e-government/resources/eaccessibility/content.asp
- UK Presidency of the EU (2005): eAccessibility of
public sector, services in the European Union
www.rnib.org.uk/xpedio/groups/public/documents/publicwebsite/public_euacc.pdf
- Verbraucherzentrale Bundesverband [vzbv] e.V. (2004):
Verbraucher die aussen vor bleiben
www.vzbv.de/mediapics/dossierverbraucher_aussen_vor_03_2004.pdf
- Williamson, K., Stillman, L., Bow, A., & Schauder, D.
(1999): Online services for people with disabilities in Australian public
libraries'. Refereed conference paper, presented at AccessAbility Conference
for Online Services for People with Disabilities. Monash University, 11 June
1999.
www.infotech.monash.edu.au/research/groups/itnr/papers/juneconf.html
© eInclusion@EU 2004-2006
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